How do I place an order on your website?
To place an order, simply browse our selection of tiles and add your desired items to the shopping cart.Proceed to the check out page,where you'll need to provide your shipping address and payment details.Review your order and confirm to complete the purchase.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) and Pay Pal for online transactions.Your payment information is securely processed to ensure a safe shopping experience.
Do you offer free samples?
Yes,we offer free samples for many of our tiles with the exception of mosaics and higher end tiles.For those selections, you can request a real time video or schedule a consultation where we can show case the selection to you in real time.You can request up to five samples, and we'll ship them to your address.This allows you to see and feel the tiles before making a larger purchase.
How long will it take to receive my order?
Delivery times may vary depending on your location and the availability of the tiles. Generally,orders are processed within 1-3 business days,and shipping times range from 3 to 10 business days to leave the warehouse, and 14-45 days for delivery depending on the destination.
Do you ship internationally?
No,we do not ship internationally at this time.
Can I cancel or modify my order after it has been placed?
If you wish to cancel or modify your order, please contact our customer support as soon as possible.We'll do our best to accommodate your request, but once an order has been shipped, it can not be canceled or modified.
What if I receive damaged or defective tiles?
In the unlikely event that your tiles arrive damaged or defective,please notify us within 48 hours of delivery.Provide us with photos of the damaged items, and we will arrange for a replacement or refund.
What is your return policy?
We offer a 30-day return policy for unused and uninstalled tiles.If you change your mind about the tiles you ordered, you can return them for a refund, minus any shipping costs. Please review our full return policy on our website for more details.
Do you offer installation services?
We do not provide installation services, but we can recommend trusted professionals or resources to help you with the installation process.
Are the colors of the tiles accurate on your website?
We do our best to display accurate colors on our website. However, due to differences in monitor settings and lighting conditions,there may be slight variations in color. We recommend ordering samples to see the actual colors before making a larger purchase.
Do you offer bulk or trade discounts?
Yes, we offer bulk and trade discounts for large orders and professional partners. Please contact our customer support or check our website for more information on our trade programs.
Can I track my order?
Yes, once your order is shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the status and estimated delivery date of your shipment. If you have any other questions or concerns not covered in this FAQ, please feel free to contact our customer support team, and we'll be happy to assist you. Happy shopping!
